1. Coinmotion Help Center
  2. Account functions
  3. Two-factor authentication (2FA) and confirmation codes

How to restore 2FA?

Restoring access with an authentication key

If you have saved the authentication key received during the activation of two-factor authentication, you can restore access to the Authenticator app by opening the app and manually adding a new account using the authentication key.

In the Google Authenticator app, you can create a new account by pressing the + sign in the bottom right corner of the app and selecting Enter a setup key.

Restoring access by disabling two-factor authentication

If, for example, you change your phone and do not have the authentication key saved, installing a new authenticator will not restore access to the account. However, it is possible to disable the authenticator.

Contact customer service at info@coinmotion.com, and we will guide you on how to disable two-factor authentication.