---
title: 2FA code from the Authenticator app doesn't work
description: Check your device's time settings or refer to instructions for restoring access. Contact Coinmotion customer service if issues persist.
---

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# 2FA code from the Authenticator app doesn't work

If the correct code is not accepted, the reasons could be:

1. Incorrect device time. Check your device's time and time zone, as they must match and be accurate to the minute. On Android devices, in the authenticator app, there is a "Time correction for codes" option accessible through the menu behind three dots. Please note that the time correction is no longer available from app version 7.0 onward.
2. Change of the Authenticator app. If, for example, you switch phones, installing a new authenticator does not restore access to the account. If this is the case, [refer to the instructions here to restore access to 2FA.](https://helpcenter.coinmotion.com/how-to-restore-2fa?hsLang=en)

If you have identified your account with online banking credentials, you can log in without a 2FA code as follows:

1. Log in to your account with your own online banking credentials under "Log in with online banking credentials."
2. Contact customer service to reset 2FA.

If the correct code is not accepted, and you haven't identified your account with online banking credentials, [please contact customer service](https://coinmotion.com/contact/?lc=). You can also read [here how to restore access to 2FA.](https://helpcenter.coinmotion.com/how-to-restore-2fa?hsLang=en)

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