Fraud, theft, lost or damaged card

Note! The Coinmotion card is leaving our product range. New cards cannot be ordered. Current cardholders will be notified in more detail about the closure of the card via email.

How do I report my card lost, stolen, or damaged?

In the event of loss or theft of the card, you are responsible for reporting this to us as soon as possible. The best way to do this is by logging onto your account and blocking your card from Card settings. In case you’re unable to do so, call customer support on +358 600 30088. We will then immediately block your card, protecting you from the card’s unauthorized usage. Any transactions made before the card is reported lost or stolen will be charged on your account.

What if I suspect that fraud has occurred on my card?

If you ever suspect that a fraudulent purchase has been made using your card, block your card immediately from Card Settings, and contact customer support by an internal message or by calling +358 600 30088. If, after discussing the transaction, we believe that it was not authorized by you, you will be refunded as soon as possible, and we will investigate on your behalf. We may need to cancel and replace your card for security reasons. If we need to do so, you will not be charged for a new card, and you will access the remaining balance on your card account with the new card.

 How can I reorder a card?

If your card gets lost or stolen, you can reorder your card in the Coinmotion app at a cost of €7.50 after reporting your card lost via Coinmotion messages. Please note that you can only have one active physical Coinmotion Card at a time.